Return Policy

We are happy to have a free return If the product has a defect or problem and the customer is not satisfied with the product, he can return the product within 7 working days of the delivery date.
All you need to do is contact us by e-mail or contact us at:


The shipping representative will receive the product within 1-2 days after receiving the products. We will work with you to satisfy you about the product in an appropriate way or refund within 7 to 10 working days different by country.

Rules and conditions for retrieval / replacement:
• The product is returned within 7 days from the date of receipt of the order.
• The product must be in good condition, unused and labeled with the brand.
• The product must be returned with the original brand box sent to you.

Unfortunately, our policy is not to return some products. We recommend that you read the product description carefully before buying it.
The sooner you tell us that you want to start the replacement process the better! The shipping company representative will come to your home at the time that suits you best. Most returns take place within two to three business days. After the product is delivered to the shipping agent, we will refund the payment as soon as possible.

If the order is prepaid by credit / debit card, we offer our customers a full refund on credit card, but it does not apply in the case of cash payment upon receipt. All you have to do is contact us by e-mail or contact With us on the phone number:


Within 7 days from the date you received the product. Make sure you do not use your products while keeping the original tag attached.
You can choose whether you want to refund the amount paid on your credit card at Turkiana Plus or on your credit card, this way you will have completed the process and if you made a payment upon receipt we will return the amount to your account at Turkiana Plus.

Do you have any question or complaint? Contact our customer service team at:


Or email us at

mahmoud MonemReturn Policy